Privacy Policy

1. Introduction

Botle Feela Group respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information may be collected through this website, how it may be used, and the choices available to you.

2. Information We May Collect

We may collect information that you voluntarily provide when you contact us, request a consultation, submit a form, or communicate with our team.

• Your name and surname.
• Your email address and telephone number.
• Your company name and business details.
• The content of your enquiry or message.
• Technical information such as browser type, device information, IP address, and website usage data where analytics or security tools are enabled.

3. How We Use Personal Information

We may use personal information to respond to enquiries, provide requested information, prepare quotations, deliver and support our services, maintain business records, improve the website, protect our systems, and comply with applicable legal obligations.

4. Contact Forms and Email Delivery

Information submitted through a website form may be delivered to info@bffg.co.za or processed by a form-delivery service configured on the website. Please do not submit passwords, banking credentials, or other highly sensitive information through a general contact form.

5. Cookies and Analytics

This website may use essential cookies and, when configured, analytics technologies to understand website traffic and improve performance. You may control cookies through your browser settings. Disabling some cookies may affect certain website features.

6. Sharing of Information

We do not sell personal information. Information may be shared with trusted service providers where reasonably necessary to host the website, deliver communications, provide technical support, protect the website, or comply with the law. Service providers should process information only for the agreed purpose.

7. Information Security and Retention

We use reasonable administrative and technical safeguards appropriate to the nature of the information we process. No internet transmission or storage method can be guaranteed to be completely secure. Information is retained only for as long as reasonably required for the purpose for which it was collected, legal obligations, dispute resolution, and legitimate business records.

8. Your Rights

Subject to applicable South African data-protection law, including POPIA, you may request access to personal information held about you, ask for inaccurate information to be corrected, object to certain processing, or request deletion where legally permitted. We may need to verify your identity before acting on a request.

9. Third-Party Websites

This website may contain links to third-party websites. Botle Feela Group is not responsible for the privacy practices, content, or security of external websites. Review their privacy policies before providing personal information.

10. Changes to This Policy

We may update this Privacy Policy when our website, services, or legal obligations change. The updated version will be published on this page with a revised “Last updated” date.